But what does a Track & Trace Specialist actually do, and why is this position such a great entry point into international logistics? Let’s dive in.
What does a Track & Trace Specialist do at Zelh?
Zelh provides professional specialists to U.S.-based logistics companies through an outstaffing model. This means you’ll be part of our Ukrainian team while working directly with American businesses. Think of it as working locally while gaining global experience.
As a Track & Trace Specialist, your mission is to ensure the shipments move smoothly while keeping everyone in the loop. Here’s what your day might look like:
- Monitoring shipments
in real-time through GPS and CRM tools. You’ll know exactly where a truck is at any given moment.
- Communicating with drivers, dispatchers, and clients
to ensure everyone is on the same page.
- Problem-solving on the fly
If something doesn’t go as planned, you step in to find a solution before it becomes a bigger issue.
Your role is all about keeping things running smoothly — and making sure no one gets left in the dark.
What’s it like working with U.S. clients?
American logistics operates at a fast pace with high expectations. Clients rely on precision, clear communication, and timely updates. As a Track & Trace Specialist, you’re the person who ensures everything is seamless, acting as a bridge between drivers, dispatchers, and clients.
Here’s what you can expect to handle:
- Tracking routes with precision
Picture a dashboard showing every detail of a truck’s journey. If there’s a delay or change in the route, you’re the first to know and act.
- Keeping clients informed
A quick update like “Your shipment is 30 minutes behind schedule due to traffic, but it’s back on track” can make all the difference in client satisfaction.
- Problem-solving on the fly
While you’ll be handling many responsibilities independently, you’re never alone. Your colleagues and managers are always there to support you.
This role combines independence, teamwork, and problem-solving, making it both challenging and rewarding.
Why is this role so important?
Imagine a retail store in Texas waiting on a shipment to restock its shelves. If the shipment is late, the store could lose customers or even revenue. Your role as a Track & Trace Specialist ensures this doesn’t happen. You’re the one keeping the wheels turning — literally and figuratively.
It’s not just about shipments. It’s about trust. Your attention to detail and ability to communicate clearly help build confidence in the logistics process. Clients feel reassured knowing that someone capable is always watching over their shipments.
What’s in it for you?
This role is more than just a job — it’s an opportunity to learn, grow, and build a career in a thriving global industry. Here’s what you’ll get:
- Hands-on experience in international logistics
You’ll work with American clients, learning how logistics operates in the U.S. while gaining invaluable skills.
- Flexibility to work remotely
Whether you prefer the comfort of your home or the energy of our modern Lviv office, you decide where you work best.
- Problem-solving on the fly
Starting as a Track & Trace Specialist can be your first step toward advanced roles in logistics, operations, or management.
This role is more than just a job — it’s an opportunity to learn, grow, and build a career in a thriving global industry. Here’s what you’ll get:
How to get started
You don’t need prior logistics experience to begin. At Zelh Academy, we’ve designed the “Mom I’m Logistician” course specifically for beginners. In this course, you’ll:
- Learn how to track shipments using GPS and CRM systems.
- Build confidence in communicating with American clients.
- Gain the skills you need to tackle day-to-day responsibilities as a Track & Trace Specialist.
- By the end of the course, you’ll be ready to step into the role with confidence and a clear understanding of what’s expected.
Find out more about the course here
