Let’s dive into the skills that will help you feel confident and shine in this role.
Analytical thinking
No, you don’t need to be a math whiz or spend hours building complex spreadsheets. Analytical thinking as a Track & Trace Specialist simply means noticing when something’s off and figuring out how to fix it.
For example, imagine a client reports frequent delays with their shipments. A specialist looks into the previous routes and notices that a specific section of the route is always congested during peak hours. By adjusting the shipping schedule, the problem is resolved, and the client is happy.
For beginners, it’s as simple as tracking delivery statuses and flagging any issues. See? You’re already using analytical thinking.
Communication
Talking to drivers and clients might sound stressful, but it’s usually just about giving updates like, “Your shipment is on the way” or “The driver has arrived and is unloading.” If something goes off track, you can always reach out to your manager or team for support.
Here’s an example: A delivery was running late due to traffic in New York City. The specialist informed the client about the delay, provided a new estimated arrival time, and kept the client in the loop. The client appreciated the clear communication and felt reassured.
You don’t have to solve every issue on your own. The key is delivering timely and accurate updates.
Staying calm under pressure
Logistics moves fast, but that doesn’t mean you’ll face constant chaos. Most situations are handled through clear processes, and if something unexpected happens, your team is always there to back you up.
Picture this: A shipment is delayed. Instead of panicking, you check its current location, update the client, and move on. Problem solved.
In this job, staying calm isn’t about having “nerves of steel”; it’s about methodically following steps to resolve issues.
Technology is your friend
Monitoring systems, CRM tools, GPS tracking—sounds complicated? It’s not. These tools are designed to make your life easier. Most are intuitive, and if you’re unsure about something, you’ll be trained during onboarding.
For instance, a new hire at Zelh started working with a CRM system for the first time. Within a week, they were setting up automated reports for the team and realized it was far simpler than expected.
Being tech-savvy isn’t about knowing everything upfront. It’s about asking questions and being curious. Before long, you’ll be navigating these tools as easily as your smartphone.
Learning is an investment in your career
Working in logistics means constant growth—not just for shipments, but for you as well. The more you learn, the more opportunities you’ll unlock.
Take the “Mom I’m Logistician” course from Zelh Academy, for example. It’s tailored for beginners and teaches everything you need to know to kickstart your career as a Track & Trace Specialist. You’ll learn the basics of logistics, how to track shipments, and how to prepare for interviews with American clients—all while gaining hands-on skills for the job.
Your opportunity with Zelh Academy
Think you don’t have enough experience to start a career in logistics? Forget about that fear. The “Mom I’m Logistician” course is designed specifically for people like you—those ready to try something new. Even with no prior experience, you’ll gain the skills you need, ace interviews with American clients, and start working for an international company.
Learn more about the course here
Final thoughts
A career as a Track & Trace Specialist is perfect for anyone new to logistics. The only things you need are a willingness to learn, attention to detail, and good communication skills. Don’t be afraid to take the leap—it all starts with simple steps, and success will follow. Ready to begin? Sign up for the course and take your first step toward a rewarding career in an international company!
